Summary
The Client Advisor is a brand ambassador responsible for delivering exceptional client experiences, cultivating client relationships, and supporting store goals and operations. Reporting to store leadership, the role includes sales, clienteling, visual merchandising or training support as needed to uphold brand standards.
Responsibilities
- Welcome clients and deliver the Moncler client experience.
- Develop and maintain long lasting client relationships through active client management.
- Drive sales and achieve individual and store KPIs such as ADT and UPT.
- Proactively reach out to existing clients and develop new clients.
- Support inventory preparation and execution.
- Follow up on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Collaborate with store operations and leadership to follow company policies and procedures.
- Participate as a team player in store activities and maintain a positive work environment.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Customer service or hospitality experience acceptable in lieu of retail.
- Strong interpersonal and client centric skills.
- Professional presentation and effective verbal and written communication.
- Dependable, punctual, and flexible work approach.
- Ability to communicate in English; additional languages preferred.
- Fashion interest and brand passion with product knowledge aptitude.
- Basic technological proficiency with Microsoft tools.
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