SummaryAs a Client Advisor at Yorkdale Holt Renfrew in Toronto, you will be responsible for delivering exceptional customer service and surpassing sales targets. You will build meaningful relationships with clients, tailoring their in-store experience to enhance their perception of Fendi and fostering long-lasting connections through our clienteling tools and systems.
Responsibilities- Achieve all critical metrics and CRM requirements for Client Advisors.
- Meet or exceed store, category, and individual sales goals.
- Adhere to all store guidelines, policies, and procedures.
- Build and maintain client books, address client concerns, and maintain customer correspondence to drive business.
- Assist with special requests, including repairs, special orders, and returns.
- Participate in stocking/restocking and maintain visual standards.
- Use POS system and other software accurately, updating customer database.
- Acquire product knowledge and stay informed about company news and competition.
- Maintain professional appearance and adhere to Fendi dress code.
- Perform store maintenance functions and participate in team meetings.
- Train new Client Advisors and adhere to loss prevention standards.
Requirements- Minimum 3 years of experience, preferably in luxury retail.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Proficiency in using POS systems and inventory management functions.
- RTW experience and foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Ability to lift boxes up to 10lbs.
- Minimum High School Diploma required.
- Organizational skills and strong digital literacy required.
- Flexible availability, including nights, weekends, and holidays.
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