Summary
Sales Associate responsible for driving sales and providing exceptional client experiences at the Toronto Premium Outlet location. Role includes clienteling, styling guidance, product knowledge, and supporting store operations. Must maintain a polished sales floor and deliver strong customer service while meeting commercial KPIs.
Responsibilities
- Achieve or exceed individual and store sales and commercial KPIs
- Provide an elevated and welcoming client experience on the sales floor
- Build sales through styling expertise and product knowledge
- Cultivate and maintain client relationships and capture client data
- Initiate client follow up on sales events and inquiries
- Maintain organized sales floor and stockroom
- Collaborate and communicate openly with colleagues and management
- Continuously seek feedback and development to improve performance
- Adhere to company policies and store procedures
Requirements
- Minimum 1 year experience in retail sales or customer service
- Proven ability to generate sales and develop client relations
- Strong verbal and written communication skills
- Excellent organizational, follow up, and time management skills
- Passion for the brand and product knowledge
- Basic computer skills including POS and Microsoft Office
- Flexible availability to work evenings, weekends, and holidays
- Demonstrated customer service orientation and empathy
- Creative and collaborative mindset open to new ideas
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