Client Care Associate - Americana Glendale

Summary

Provide exceptional client care and service as the in-store ambassador of the brand, guiding clients through appointments, repairs, and follow up while supporting smooth back of house operations. Cultivate trusting client relationships and coach store teams to deliver a consistent luxury experience.

Responsibilities

• Deliver high quality client service and represent the brand promise at every client touchpoint
• Manage client intake for repairs and follow up communications to set expectations
• Keep clients updated on repair status and timelines
• Collaborate with operations team to define back of house processes and routines
• Coach and champion client services practices to store teams
• Discover client needs and personalize the client experience
• Support appointment scheduling and client record maintenance

Requirements

• Prior retail or client service experience in a luxury environment preferred
• Strong communication and interpersonal skills
• Organized with attention to detail and follow through
• Ability to work in a fast paced retail environment
• Customer centric mindset with ability to build rapport and trust
• Comfortable collaborating with operations and cross functional teams