Cosmetics Counter Manager - Century City

Summary

The Cosmetics Counter Manager leads the Diptyque beauty counter within the store, driving sales, coaching staff, and ensuring an exceptional client experience. This role manages daily operations of the counter, supports visual merchandising standards, and partners with store leadership to meet performance goals. The manager fosters a high-performing team focused on product knowledge, service excellence, and client retention.

Responsibilities

• Lead and coach counter team to achieve sales targets and deliver outstanding client service.
• Manage daily operations including opening/closing, scheduling, cash handling, and inventory control.
• Maintain visual merchandising and product presentation according to brand standards.
• Train staff on product knowledge, selling techniques, and promotions.
• Build client relationships through consultations, follow-up, and loyalty program engagement.

Requirements

• Proven retail management experience, preferably in cosmetics or prestige beauty.
• Strong sales leadership and team coaching skills with a track record of meeting targets.
• Excellent communication, customer service, and presentation skills.
• Ability to manage scheduling, inventory processes, and basic cash reconciliation.
• Flexible availability to work retail hours, including weekends and holidays.