Customer Care Specialist 1

Summary

The Customer Care Specialist 1 is the voice of the company, providing compassionate, solutions-oriented support to customers via inbound phone contacts in a virtual call center. This fully remote role requires schedule flexibility including nights, weekends, holidays and participation in required paid training. Candidates must meet work from home location restrictions and technical workspace requirements.

Responsibilities

• Answer incoming customer phone contacts and act as a brand ambassador.
• Troubleshoot and resolve customer service inquiries and issues.
• Provide product and service information to ensure customer satisfaction.
• Process orders and enter data into the order entry system.
• Track customer packages and update order statuses.
• Follow scheduled start stop breaks and lunches and work required overtime during peak times.
• Participate in paid training and other duties as assigned.

Requirements

• Minimum six months customer service experience in contact center retail hospitality or food and beverage preferred.
• Ability to meet work from home guidelines and location restrictions.
• Excellent communication skills and ability to work in a fast paced environment.
• Quiet distraction free secure home workspace and ability to use headset and camera when requested.
• Wired high speed internet modem or router with ethernet port thin client must connect directly no cellular satellite or Wi Fi.
• Ability to work scheduled shifts including nights weekends and holidays and demonstrate schedule flexibility.