Summary
Provide superior customer service by handling inquiries and orders, resolving problems, and delivering product and order information in a professional manner. Build rapport with customers, escalate issues when necessary, and contribute to improving the customer experience within a fast paced luxury jewelry environment.
Responsibilities
- Support and provide superior service to customers and address customer issues to achieve long term resolution
- Provide timely and accurate information on order status and product knowledge
- Process customer orders and changes according to procedures
- Prioritize call responses and follow up based on urgency and escalate unresolved issues
- Research and clarify information to answer inquiries and resolve problems
- Maintain call center database by accurately entering new information
- Promote additional products and services by recognizing selling opportunities
- Build rapport and interact with customers in a warm friendly and professional manner
- Suggest improvements to customer service processes and experience
Requirements
- Bachelor's degree or 1-2 years experience in a similar call center or retail service role
- Proven track record of providing exceptional customer service and teamwork
- Experience in luxury or jewelry sales or repairs a plus
- Strong computer skills and comfort navigating multiple systems including Microsoft Office
- Excellent communication skills both written and verbal
- Strong organizational planning and problem solving skills
- Detail and customer service oriented with strong relationship building skills
- Ability to work flexible hours in a fast paced high energy environment
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