Seasonal Customer Service Representative - The Mall At Short Hills

Summary

Seasonal Customer Service Representative focused on delivering exceptional customer experiences in a fast paced store environment. Role involves assisting customers with transactions, using store technologies, resolving issues, and supporting sales initiatives such as the rewards program. Schedule varies by week based on business needs.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide timely effective resolutions
• Ensure security and privacy of customer information through compliance and issue resolution
• Motivate and inspire others to adopt initiatives such as the rewards program
• Build positive team relationships and contribute to teamwork
• Work a flexible schedule based on department needs

Requirements

• Ability to effectively build relationships with customers peers and leadership
• Proficiency in multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a flexible schedule