Customer Service Representative - Old Orchard Center

Summary

Provide customers with a seamless, friendly experience by assisting with transactions and resolving issues. Use store technologies and support initiatives that strengthen customer relationships.

Responsibilities

• Assist customers with transactions and resolve concerns promptly and effectively.
• Demonstrate proficiency with technologies used in the store environment.
• Protect customer information and promote Nordstrom Rewards.
• Build positive relationships with customers, peers, and leaders.

Requirements

• Proficiency with operating systems such as MS Windows, iOS, and Android.
• Clear communication, strong interpersonal skills, and the ability to prioritize tasks in a fast-paced environment.
• Accountability, initiative, and flexibility to work a variable schedule based on business needs.
• Ability to remain in motion for 6-8 hours per shift, handle merchandise, and lift up to 25 pounds occasionally.