Summary
The Designated Beauty Advisor develops deep, long lasting relationships with customers to drive brand sales, achieve assigned sales targets, and provide expert product knowledge and service in a luxury retail environment. The role requires customer acquisition, clienteling, event participation, and collaboration with store and vendor partners.
Responsibilities
- Deliver extraordinary customer service and exceed personal sales targets
- Build and maintain a loyal personal client base through acquisition and retention
- Share expert product knowledge with the store selling team
- Drive brand sales through marketing opportunities, events, and assortment suggestions
- Attend educational sessions including product and vendor training
- Perform floor recovery, visual merchandising, price changes, and sales support
- Communicate regularly with clients via phone, mail, and electronic methods
- Resolve customer service issues and escalate when necessary
- Ensure compliance with health safety and privacy policies
Requirements
- Minimum high school diploma
- At least 2 years experience in a commission based sales environment
- Prior luxury retail product specialist experience preferred
- Proven ability to exceed sales targets and work in a fast paced environment
- Strong collaboration and multitasking skills with minimal supervision
- Flexible availability including nights, weekends, and holidays
- Entrepreneurial, competitive, self motivated attitude
- Fully bilingual in French and English
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