Summary
The Designated Selling Associate delivers one-on-one customer service and brand-focused selling to drive volume and cultivate lasting customer relationships. This role combines product knowledge, personalized styling, and merchandising to meet sales goals across in-store and digital channels. The DSA collaborates with peers, leads product education, and supports appointment-based selling and reservations.
Responsibilities
- Set and achieve sales goals for both in-store and digital selling using selling tools, text, social media, and reservations
- Build and maintain lasting relationships with new and existing customers through personalized service and follow-up
- Provide confident styling advice on fit, value, and wardrobe completion
- Seek and share product and brand knowledge through trainings and DSA-run meetings
- Provide product feedback to the department manager to inform assortment
- Drive appointment-based selling during events and non-event periods
- Maintain a customer-ready department by stocking, re-merchandising, displaying, performing price markdowns, and handling merchandise transfers
- Grow sales by opening new Nordstrom Rewards accounts
Requirements
- Excellent communication and interpersonal skills to establish rapport and cultivate relationships
- Ability to excel in a competitive team environment and prioritize multiple tasks in a fast-paced setting
- Flexible availability to work varying schedules based on business needs
- Ability to read sales reporting and use insights to meet goals
- Confidence selling across high and low price points and educating customers on brands and trends
- Physical ability to continuously move for 6-8 hours per shift and regularly lift up to 10 pounds and occasionally up to 25 pounds
