Summary
The Designated Selling Associate provides one-on-one client service for a specific brand, driving sales through personalized appointments and digital outreach. They champion product knowledge, merchandising, and customer relationships to meet in-store and digital sales goals. The role requires flexibility to support department readiness and collaborate with peers to showcase product value.
Responsibilities
- Set and achieve in-store and digital sales goals using selling tools including text, social media, reservations, and appointments
- Conduct appointment-based selling and cultivate lasting relationships with new and existing customers
- Grow business through clienteling, follow-up, and opening Nordstrom Rewards accounts
- Lead and participate in brand product-knowledge meetings and trainings and educate peers on trends and fit
- Maintain department presentation through stocking, re-merchandising, displays, price markdowns, transfers, and cleaning
- Provide product feedback to department management to help improve assortment
Requirements
- Excellent communication and interpersonal skills with the ability to build rapport and cultivate customer relationships
- Ability to excel in a competitive team environment, prioritize multiple tasks, and work a flexible schedule based on business needs
- Ability to read sales reporting in relation to goals and use digital selling tools to drive results
- Confidence with a range of price points and the ability to advise customers on wardrobe building
- Physical requirements include continuous movement for 6-8 hours, frequent bending and reaching, and occasional lifting up to 25 pounds
