SummaryAs the Director of Sales Experience, you will play a pivotal role in driving sales and enhancing the client experience at Saks Fifth Avenue. You will be responsible for developing high-performance selling teams, aligning merchandise with local needs, and ensuring that the service experience exceeds customer expectations. This role requires full mobility within the United States and participation in a comprehensive development program.
Responsibilities- Drive the Saks Fifth Avenue clienteling culture through coaching and mentoring of the Client Development team.
- Oversee all Client Development Managers, excluding those within the Fifth Avenue Club.
- Act as the Chief Merchant in partnership with the VP/GM to align merchandise with local needs.
- Execute strategic vision for the store and drive maximum sales and growth.
- Analyze customer behavior and trends to adjust processes and standards.
- Facilitate cross-functional communication to optimize collaborative efforts.
- Participate in and lead Store Senior Leadership team meetings.
- Develop top talent Client Development Managers and ensure job roles are filled to drive business.
- Oversee people, product placement, and sales promotion.
- Recognize outstanding performance and address improvement opportunities.
- Champion SFA culture and values to create a friendly, upbeat atmosphere.
- Partner with various teams to fulfill strategic efforts and oversee Customer Service efforts.
Requirements- 5+ years of luxury retail management experience.
- Experience leading fast-paced, high retail sales volume environments.
- Experience developing and leading clienteling culture.
- Executive leadership presence with strong presentation skills.
- Flexible scheduling availability, including evenings, weekends, and holidays.
- Ability to relocate within the United States.
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