Summary
Represent the brand through in-store and virtual client interactions, acting as a brand ambassador and delivering high standards of service. Drive sales and client retention through proactive clienteling, while maintaining visual standards, inventory accuracy, and store operations.
Responsibilities
- Provide prompt, attentive, and knowledgeable assistance to clients and support the try-on and selection process.
- Cultivate and maintain client relationships through follow-up calls, emails, and thank-you communications.
- Achieve and where possible exceed monthly sales targets and proactively pursue opportunities to increase sales.
- Fulfill key-holder duties including opening and closing the store, cash handling, and end-of-day procedures.
- Manage client book, cash wrap, and register systems; perform shipping and receiving and other back-of-house tasks as needed.
- Maintain inventory, assist with special projects, and ensure accurate merchandise organization.
- Ensure visual merchandising and product presentation standards are consistently maintained.
- Follow company policies, uniform and grooming standards, and use payroll/timekeeping systems (UltiPro) as required.
Requirements
- Retail sales experience with demonstrated ability to meet sales targets and provide exceptional customer service.
- Proficiency with POS/register systems and basic cash handling experience.
- Strong product knowledge of shoes and accessories and the ability to learn brand terminology.
- Experience with inventory, shipping/receiving, and back-of-house duties.
- Excellent communication and clienteling skills, including follow-up by phone and email.
- Flexible availability for retail hours and ability to perform key-holder responsibilities.
