Summary
Lead and develop an elite personal shopping team to deliver exceptional customer service and achieve department sales targets while maintaining high visual and operational standards across private shopping areas.
Responsibilities
- Achieve sales and profit targets for the Personal Shopping department
- Recruit, hire, onboard and develop top talent
- Coach team members through performance management and recognize high performers
- Manage client cultivation by acquiring new clients and retaining existing clients
- Collaborate with other store managers and corporate teams to deliver seamless sales and service
- Partner with Marketing to support store events and community opportunities
- Ensure private shopping suites maintain high visual standards and curated product
- Manage payroll and staffing levels to meet business needs
- Oversee inventory control processes and customer holds
Requirements
- 5 years of managerial experience with accountability for driving sales
- Proven track record of exceeding sales and profit targets
- Experience in luxury retail selling preferred
- Demonstrated leadership and change management abilities
- Strong client relationship and cultivation skills
- Experience with performance management and coaching
- Operational awareness of inventory and customer goods processes
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