SummaryAs an Operations Manager at Macy's Herald Square, you will lead the store operations team, ensuring efficient stockroom management and exceptional client service. You will partner with the Store Director to oversee all aspects of the business, driving operational excellence and supporting the selling process.
Responsibilities- Drive and develop operational excellence across all store aspects.
- Assess operations with a commercial mindset and propose improvements.
- Train new hires and existing staff on operating policies and procedures.
- Coach and develop staff in operations, customer service, and sales support.
- Liaise with corporate departments as needed.
- Serve as a leader to the store team and partner with the Store Director.
- Function as Manager on Duty, assist with floor coverage, and manage client purchases.
- Support shipping and receiving processes and resolve issues.
- Ensure accurate and organized store inventory.
- Identify and resolve operational process problems.
- Maintain clear operations documents for reference.
- Process repairs and damages according to guidelines.
- Assist with physical maintenance of the boutique.
- Place orders for office and store supplies.
Requirements- 5-7 years of operations experience in retail or luxury retail.
- Bachelor’s Degree preferred.
- Excellent written and communication skills.
- Ability to analyze information and manage multiple tasks.
- Proficiency with Microsoft Office software.
- Excellent organizational skills.
- Experience with internal retail systems and shipping software.
- Assist in training new Operations Managers and support teams.
- Travel for store openings, closures, and remodels.
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