Summary
Lead a high-energy sales team at the outlet to drive revenue and margin goals while delivering elevated customer experiences and maintaining brand standards. Partner with cross-functional teams to coordinate sales, operations, and customer service initiatives and ensure operational excellence. Train and empower team members in product knowledge and selling techniques to foster customer loyalty and repeat business.
Responsibilities
- Set clear sales goals and monitor key performance indicators to drive sales performance
- Train team members on product knowledge, selling techniques, and company policies
- Implement ticketing, price changes, and scheduled markdowns per company standards
- Build and maintain client outreach lists to drive repeat business
- Maintain merchandise presentation, store appearance, and customer interaction standards
- Partner with cross-functional teams to coordinate sales and operational initiatives
- Ensure compliance with safety, inventory, and visual merchandising standards
- Perform operational tasks on the sales floor and in the stockroom as needed
Requirements
- 2+ years of leadership experience in retail, preferably in home furnishings
- Proven history of exceeding sales targets through leadership and execution
- Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications
- Flexibility to work a dynamic schedule across all operational hours
- Ability to lift and move items up to 50 lbs using proper equipment and techniques
- Capable of prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing
- Strong customer service and team leadership skills
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