Pay Range: The pay range for this job is $65000 - $105000 annually; actual pay is dependent on experience and geographic location.
Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.
COMPANY DESCRIPTION
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
POSITION OVERVIEW
The Project Operations & Coordination Manager, North America will support the effective planning, coordination, and execution of projects and programs across Ralph Lauren’s North American retail portfolio, including boutiques, outlets, and wholesale locations. Working across internal Project Management teams, external project management consultants, and cross-functional partners, this role will be responsible for ensuring project information is accurate, current, consistently maintained, and effectively communicated to leadership and key stakeholders. The role will maintain project controls and portfolio reporting, coordinate key milestones and approvals, and drive follow-up across teams to ensure projects remain aligned with established schedules and priorities. The position will also support Construction leadership in refining project standards, processes, and tools, and will coordinate their implementation and adoption across internal and external project teams.
ESSENTIAL DUTIES & RESPONSIBILITIES
Project Operations & Controls
- Coordinate across internal Project Management teams and external PM consultants to maintain consistent and accurate project information across the North America portfolio.
- Own the administration and integrity of portfolio-level project tracking, ensuring schedules, milestones, budgets, risks, approvals, and key project information remain current, accurate, and actively maintained.
- Manage and maintain project controls and reporting tools, including Smartsheet-based trackers, dashboards, schedules, and portfolio reporting.
- Regularly validate project information with PM teams and external consultants to ensure reporting accurately reflects current project status.
- Consolidate project information into clear, reliable reporting for Construction leadership and internal partners.
- Identify gaps, inconsistencies, overdue actions, or emerging schedule concerns and relentlessly follow up with responsible teams until resolved or appropriately escalated.
Cross-Functional Coordination
- Coordinate internal partners to ensure activities, decisions, deliverables, and approvals remain aligned with established project schedules.
- Maintain visibility into upcoming milestones and dependencies and proactively engage stakeholders ahead of required decisions.
- Track outstanding decisions and approvals and follow up with responsible parties to maintain project momentum.
- Coordinate information between internal PMs, external PM consultants, internal functional teams, consultants, vendors, and other project stakeholders.
- Escalate unresolved issues, conflicting information, or schedule risks to the appropriate Project Manager or Construction leadership.
Project Standards & Process Implementation
- Support Construction leadership in the development and refinement of project standards, processes, templates, reporting requirements, and project controls.
- Translate approved standards and processes into practical tools, trackers, templates, and workflows for use across project teams.
- Coordinate implementation and consistent adoption of approved processes across internal PM teams and external project management consultants.
- Monitor utilization and identify where processes, standards, or reporting requirements are not being consistently followed.
- Gather feedback from project teams and external consultants to help leadership continuously refine project tools and ways of working.
Standards, Upgrades & Program Coordination
- Coordinate the rollout of approved construction standards, upgrades, and broader initiatives across Ralph Lauren’s North American retail network, including boutiques, outlets, and wholesale locations.
- Develop and maintain program trackers showing locations, scope, status, schedule, approvals, dependencies, and outstanding actions.
- Coordinate reviews with internal partners and proactively drive required approvals and decisions to completion.
- Coordinate implementation across project teams, consultants, vendors, and internal stakeholders.
- Maintain portfolio-level visibility into rollout progress and communicate outstanding actions, schedule impacts, and decisions requiring leadership attention
EXPERIENCE, SKILLS & KNOWLEDGE
4–7 years of experience in project operations, construction coordination, project management, or coordination of architectural, civil, MEP, or other design and construction disciplines, preferably within retail or high-end commercial environments.
- Bachelor’s degree or equivalent professional experience in project management, project operations, construction, design, engineering, business, or a related discipline.
- Demonstrated experience coordinating multiple concurrent projects and project teams in a fast-paced environment, including internal project managers and external consultants.
- Experience supporting projects through multiple phases of delivery, including design development, permitting, bidding, construction, turnover, and project close-out.
- Demonstrated experience with project controls, including maintaining project schedules, milestones, action items, approvals, risks, and other project information to ensure reporting remains accurate and current.
- Advanced proficiency with project management and reporting tools; strong Smartsheet experience preferred, including development and maintenance of project trackers, dashboards, and portfolio-level reporting.
- Strong ability to consolidate, validate, and communicate project information for leadership and cross-functional stakeholders.
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.
