Summary
Brand Ambassadors deliver a personalized and inspiring shopping experience on the sales floor while supporting store performance and visual standards. This part-time role focuses on customer engagement, styling, and achieving individual sales objectives. Ambassadors collaborate with the team to maintain store operations and uphold brand presentation.
Responsibilities
- Provide excellent customer service and personalized styling guidance to customers.
- Meet or exceed individual sales KPIs (SPH, data capture) and utilize tools to drive performance.
- Engage customers through loyalty and connection programs (e.g., Polo Connect).
- Assist customers in fitting rooms and ensure sizing and presentation standards are maintained.
- Support store operations including opening and closing tasks, floor sets, replenishment, and maintaining BOH standards.
- Maintain visual merchandising standards and provide product feedback to management.
- Participate in company trainings and contribute to a collaborative team environment.
Requirements
- Retail or similar industry experience preferred; customer-facing experience demonstrated.
- Strong communication and interpersonal skills to build customer and team relationships.
- Ability to operate a register, stand and walk for extended periods, and perform tasks on the sales floor and stock areas.
- Ability to lift and move up to 30 lbs and maneuver around sales floor, fitting rooms, and back-of-house.
- Flexible availability to work days, evenings, weekends and occasional travel as required.
