Summary
Nordstrom Stylists are trusted style advisors who build lasting relationships with customers in-store and online by offering personalized styling, appointment-based services, and product expertise. The role focuses on driving sales through outreach, appointments, digital engagement, and exceptional customer follow-up to grow a personal book of business.
Responsibilities
- Provide confident, honest styling advice and help customers select pieces that complement their wardrobe.
- Create and maintain customer connections using in-store interactions and digital tools such as text, social media, and Nordstrom apps.
- Drive predictable sales through outreach, appointment-setting, and selling during events and non-event periods.
- Follow up after purchases, share new arrivals, invite customers to events, and promote the Nordy Club.
- Collaborate with team members to keep the selling space clean, organized, and welcoming.
- Sell across departments and merchandise categories to meet customer needs and expand sales opportunities.
Requirements
- Confidence and versatility to sell across departments and price points with strong styling and wardrobe knowledge.
- Entrepreneurial mindset with the ability to build a personal business through appointments, networking, and digital selling.
- Excellent communication skills and the ability to create meaningful customer relationships.
- Goal-driven attitude and motivation to achieve sales targets, including use of digital engagement strategies.
- Organizational skills, adaptability, and the ability to multitask in a fast-paced retail environment.
- Flexibility to work a retail schedule including evenings and weekends.
- Physical ability to move continuously for 6-8 hours, perform frequent bending, reaching, and lifting up to 25 pounds.
