Sales Ambassador Foa

Summary

Sales Ambassadors deliver exceptional client experiences through personalized styling, deep product knowledge, and strong relationship building. They drive sales and grow personal business by leveraging clienteling, digital tools, and outreach while supporting store standards and team objectives. The role also involves coaching peers and participating in store and community initiatives to uphold the Ralph Lauren brand experience.

Responsibilities

• Provide exceptional customer service with tailored styling recommendations and product knowledge.
• Strategize and grow personal business through wardrobing, outreach, and digital clienteling tools.
• Support achievement of sales goals and individual KPIs, and collaborate to uphold brand standards.
• Coach and guide Brand Ambassadors to develop customer-centric behaviors and selling skills.
• Utilize CRM tools like Polo connect to capture customer data and support clienteling efforts.
• Maintain store visual standards and participate in store initiatives, training, and hiring efforts.

Requirements

• Sales experience in a high-volume or specialty environment preferred.
• Strong communication skills and ability to build and maintain client and team relationships.
• Ability to stand, walk, operate register, and maneuver on the sales floor; lift up to 30 lbs.
• Ability to work a flexible schedule including days, evenings, and weekends.
• Experience selling using digital tools preferred.