Summary
Sales Ambassador responsible for delivering exceptional customer service and curating personalized styling experiences that reflect the brand lifestyle. Role focuses on clienteling, driving sales performance, coaching brand ambassadors, and supporting store initiatives while representing company standards and values.
Responsibilities
- Deliver exceptional customer service with product knowledge and personalized styling recommendations.
- Strategize personal business growth through outreach and use of digital tools to enhance clienteling.
- Drive sales by supporting team achievement of monthly, quarterly, and annual goals.
- Coach and guide Brand Ambassadors to develop customer centric behaviors and relationship building skills.
- Capture customer data using CRM tools to support clienteling and business initiatives.
- Participate in store and company initiatives and community outreach.
- Maintain store visual standards using company guidelines and techniques.
- Support hiring by engaging in networking and sourcing talent.
- Provide feedback to Management on category opportunities and store needs.
Requirements
- Sales experience in a high volume or specialty retail environment preferred.
- Ability to communicate effectively with customers and store personnel.
- Ability to stand, move, walk for multiple hours and maneuver around the sales floor.
- Ability to lift up to 30 lbs and climb moderately.
- Experience using digital tools to support sales and clienteling preferred.
- Ability to operate a register and perform cashwrap duties.
- Ability to work a flexible schedule including days, evenings, and weekends.
- Ability to build and maintain positive working relationships with customers and co workers.
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