Sales Ambassador

Summary

The Sales Ambassador delivers personalized, elevated customer service on the sales floor, building lasting client relationships and driving store sales through expert product knowledge and thoughtful styling. They leverage digital tools and CRM to support clienteling and outreach, coach Brand Ambassadors, and uphold visual and operational standards. The role requires flexibility to work days, evenings, and weekends and participation in store initiatives and talent sourcing.

Responsibilities

• Provide exceptional customer service and personalized styling recommendations to drive sales and loyalty.
• Strategize personal business growth through wardrobing, outreach, and digital clienteling tools.
• Support team sales goals and consistently meet individual KPIs such as SPH and data capture.
• Coach and guide Brand Ambassadors to deliver customer-centric behaviors and relationship-building skills.
• Maintain store visual standards and use company guidelines to present product effectively.
• Utilize CRM tools to capture meaningful customer data and support client initiatives.
• Participate in store and community initiatives, training, and recruiting activities.

Requirements

• Sales experience in a high-volume or specialty retail environment preferred.
• Strong communication and relationship-building skills with customers and team members.
• Ability to operate a register, stand and walk for extended periods, and lift up to 30 lbs.
• Flexible availability including days, evenings, and weekends.
• Experience using digital selling tools and CRM systems preferred.