Summary
Sales Ambassador responsible for delivering exceptional customer service and representing the Ralph Lauren lifestyle through personalized styling, clienteling, and product expertise. This role focuses on building lasting customer relationships, supporting team sales goals, and promoting brand standards on the sales floor.
Responsibilities
- Provide personalized styling recommendations and expert product knowledge to customers.
- Drive sales by meeting individual performance metrics and supporting store sales plans.
- Leverage digital tools and CRM to capture customer data and enhance clienteling.
- Coach and guide Brand Ambassadors to deliver customer centric behaviors.
- Maintain store visual standards using company guidelines and visual techniques.
- Participate in store initiatives, community outreach, and team training.
- Balance tasks while prioritizing the customer experience and company policies.
- Support recruiting efforts by engaging in networking and talent sourcing.
- Provide feedback to management on category opportunities and needs.
Requirements
- Sales experience in a high volume or specialty retail environment preferred.
- Strong communication skills with customers and store personnel.
- Ability to stand, walk, and operate register for extended periods and perform light lifting up to 30 lbs.
- Ability to work a flexible schedule including days, evenings, and weekends.
- Comfort using digital tools for selling and customer outreach.
- Ability to maneuver around sales floor, stock areas, dressing rooms, cashwrap and office.
- Ability to build and maintain positive working relationships with customers and coworkers.
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