Summary
Sales Ambassadors curate exceptional client experiences on the sales floor by delivering personalized styling advice, building long-term relationships, and using digital tools to grow their personal business. They act as brand advocates, help coach peers, and contribute to overall store performance and visual standards. This role is an entry point for future management opportunities and requires a customer-focused, entrepreneurial approach.
Responsibilities
- Deliver exceptional customer service through product knowledge and personalized styling recommendations.
- Strategize personal business growth via wardrobing, outreach, and leveraging digital clienteling tools.
- Support the team in achieving monthly, quarterly, and annual sales goals and KPIs.
- Coach and guide Brand Ambassadors to develop customer-centric behaviors and relationship-building skills.
- Capture customer data in CRM tools to support clienteling and business initiatives.
- Maintain store visual standards and apply visual merchandising techniques.
- Participate in store initiatives, community outreach, training, and talent sourcing.
- Provide feedback to management on category opportunities and customer needs.
Requirements
- Sales experience in a high-volume or specialty retail environment preferred.
- Strong communication skills and ability to build positive relationships with customers and team members.
- Comfort working on the sales floor, stock/dressing room, cash wrap, and office areas.
- Ability to lift and climb up to 30 lbs and to stand and move for extended periods.
- Ability to operate a register and use digital selling tools; experience with CRM tools preferred.
- Flexible availability, including days, evenings, and weekends.
- Willingness to participate in team training and store initiatives.
