Summary
Sales Ambassador responsible for delivering exceptional customer service and curating personalized styling experiences that reflect the brand aesthetic. The role involves clienteling, business development through outreach and digital tools, supporting store initiatives, coaching peers, and contributing to sales goals and visual standards.
Responsibilities
- Deliver exceptional customer service with product knowledge and personalized styling recommendations.
- Strategize personal business growth through wardrobing, outreach, and digital clienteling tools.
- Support team achievement of sales plans and meet individual performance metrics.
- Coach and guide Brand Ambassadors to foster relationship building and customer centric behaviors.
- Capture customer data using CRM tools to support clienteling and business initiatives.
- Participate in store and company initiatives and community outreach.
- Maintain store visual standards using company guidelines and visual techniques.
- Support hiring efforts by engaging in networking and sourcing talent.
- Balance tasks while prioritizing the customer experience and providing feedback to management.
Requirements
- Sales experience in a complex, high-volume, or high-profile specialty environment preferred.
- Ability to communicate effectively with customers and colleagues.
- Ability to operate register, stand, walk, and move for multiple hours.
- Ability to lift up to 30 lbs and maneuver around the sales floor and stock areas.
- Ability to work a flexible schedule including days, evenings, and weekends.
- Experience using digital sales tools and CRM preferred.
- Ability to build and maintain positive working relationships with customers and team members.
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