Summary
Deliver exceptional luxury retail service by building long lasting client relationships to drive sales, service, and loyalty within Accessories and Leather Goods. Compensation is commission based and directly tied to sales volume. The role requires flexibility for evenings weekends and holidays and active use of technology and social media to engage clients.
Responsibilities
- Consistently deliver extraordinary service to all customers
- Exceed sales and service goals and targets
- Build and maintain a loyal personal client base through acquisition development and retention
- Attend product knowledge vendor and company training sessions
- Perform floor recovery visual merchandising price changes and sales support tasks
- Communicate regularly with personal clients through phone mail and electronic methods
- Resolve customer service issues and escalate to management when needed
- Ensure compliance with privacy health safety and cyber security policies
- Perform other duties as assigned
Requirements
- Minimum of 4 years experience in a commission based luxury sales environment
- Proven track record of achieving and exceeding sales quotas
- Ability to work a flexible schedule including evenings weekends and holidays
- Highly collaborative team oriented approach
- Skilled in using multiple technology channels and social media to engage clients
- Strong product knowledge across merchandise categories
- Proactive client outreach and personalized merchandising ability
- Understanding of current and emerging fashion trends
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