SummaryThe Sales Associate at Saks Bal Harbour is responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships through mastery of product knowledge and selling ceremonies. The role requires understanding Boutique operating processes and maintaining a positive, team-first attitude.
Responsibilities- Achieve and exceed individual sales goals and key performance indicators.
- Maintain a welcoming client-focused environment, offering best-in-class service in person, over the phone, and through electronic communication.
- Develop a local and international client book, recruiting and developing top clients.
- Demonstrate strong product expertise and engage clients with product details and stories.
- Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
- Participate in inventory and cycle counts, protecting the assets of the Boutique.
- Assist in packing or wrapping customers’ merchandise when necessary.
Requirements- At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
- Strong drive for business results with a passion for creativity, fashion, and the brand.
- Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
- Outstanding customer service skills, including in person, over the phone, and through electronic communication.
- Ability to adjust priorities and manage time in a fast-paced environment.
- Willingness to work varied hours/days, including nights, weekends, and holidays as needed.
- Ability to operate necessary equipment, including phone systems, cash register, and computers.
- Physical ability to stand for extended periods and handle boxes of merchandise.
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