Summary
The Temporary Client Advisor represents the brand and delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while supporting store goals and visual merchandising or training needs as required.
Responsibilities
- Provide a welcoming and luxurious client experience in accordance with brand standards.
- Develop and maintain long lasting client relationships through engagement and client management.
- Drive sales and achieve individual KPIs such as average transaction value and units per transaction.
- Proactively reach out to existing clients and develop new clientele.
- Support inventory preparation and execution when necessary.
- Follow up on customer charge sends repairs and holds.
- Support and maintain visual merchandising standards.
- Collaborate with store leadership to adhere to company policies and procedures.
- Participate as a team player in store activities and maintain a positive work environment.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment or equivalent client oriented roles.
- Client centric with excellent interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable punctual and flexible with the ability to perform varied tasks.
- Fashion forward with a passion for the brand and interest in luxury goods.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to communicate in English required additional languages such as Spanish Mandarin or Cantonese preferred.
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