Summary
As an Ambassador of the Maison, the Sales Associate achieves and exceeds sales targets, proactively develops a client portfolio, and ensures a unique client experience across all touch points while participating in daily boutique operations.
Responsibilities
- Consistently achieve and exceed monthly sales targets as directed by management.
- Provide outstanding customer service including greeting customers and maintaining high service standards before during and after sales.
- Adapt sales approach to client needs and negotiate and handle objections effectively.
- Cultivate and manage new and existing client relationships using CRM initiatives and capture client data accurately.
- Support and participate in in-store and offsite events and networking as planned with management.
- Assist with daily boutique set-up breakdown merchandising and maintenance of displays and back stock.
- Participate in inventories cycle counts and support successful audits.
- Follow security and operational policies procedures and assist with special projects as needed.
Requirements
- College degree preferred.
- 2 to 5 years of experience in luxury retail service or hospitality environment.
- General knowledge of timepiece movements.
- Proficiency with computers internet and MS Office; SAP knowledge preferred.
- Excellent interpersonal and communication skills and strong customer service orientation.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Availability to work retail hours including weekends and to travel for trainings client events and conferences.
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