SummaryAs a Sales Associate at Saks Boca Raton, you will be responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships through mastery of product knowledge and selling ceremonies. You will also be involved in understanding boutique operating processes.
Responsibilities- Achieve and exceed individual sales goals and key performance indicators, including sales volume, units per transaction, and average dollar per transaction.
- Maintain a strong drive for results and a positive, team-first attitude.
- Ensure a welcoming client-focused environment, offering best-in-class service in person, over the phone, and through electronic communication.
- Develop local and international client book and recruit top clients.
- Demonstrate strong product expertise and engage clients through product details and stories.
- Problem-solve in partnership with the leadership team to resolve client issues.
- Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
- Help locate merchandise at other boutiques for clients and accurately process charge-send sales.
- Manage individual stock assignments and participate in inventory and cycle counts.
- Assist in packing or wrapping customers’ merchandise when necessary.
Requirements- At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
- Strong drive for business results with a passion for creativity, fashion, and the brand.
- Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
- Provide outstanding customer service in person, over the phone, and through electronic communication.
- Ability to read, count, and write to accurately complete all business and client-related documentation.
- Ability to adjust priorities and manage time in a fast-paced environment.
- Willingness to work varied hours/days, including nights, weekends, and holidays as needed.
- Ability to operate all necessary equipment, including phone systems, cash register, sensor-tag remover, and computers.
- Physical ability to stand for extended periods, move and handle boxes of merchandise, and lift at least 30 lbs.
- Willingness to adhere to all company policies, procedures, regulations, and standards.
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