Summary
The Sales Associate builds deep, lasting client relationships to drive sales, service, and loyalty in a luxury retail environment. Compensation is commission based and directly tied to sales volume. The role requires flexibility for evenings, weekends, and holidays and active use of social media and technology to acquire and engage clients.
Responsibilities
- Deliver extraordinary customer service consistently
- Exceed sales and service goals and targets
- Build and maintain a loyal personal client base through acquisition and retention
- Attend product knowledge and vendor training sessions
- Perform floor recovery, visual merchandising, price changes, and sales support tasks
- Communicate with clients via phone, mail, and electronic methods about events and merchandise
- Resolve customer service issues and escalate to management when needed
- Comply with health and safety and privacy policies and cyber security measures
- Perform other duties as assigned
Requirements
- Minimum of 4 years experience in a commission based luxury sales environment
- Proven track record of meeting and exceeding sales quotas
- Ability to work a flexible schedule including evenings, weekends and holidays
- Collaborative team orientation and strong interpersonal skills
- Ability to use social media to promote personal brand and acquire clients
- Skilled using multiple technology channels to strengthen relationships and drive acquisition
- Broad product knowledge across merchandise categories
- Strong understanding of current and emerging fashion trends
- Proactive in staying informed on new merchandise deliveries
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