Sales Associate - Sainte Catherine Street W

Summary

The Sales Associate develops deep, long lasting relationships with customers to increase sales, service, and loyalty. This commission-based retail role focuses on delivering extraordinary customer service, meeting and exceeding sales targets, and building a loyal personal client base through proactive outreach and use of technology and social media.

Responsibilities

• Deliver extraordinary service to all customers consistently
• Exceed sales and service goals and targets
• Build and maintain a loyal personal client base by acquiring new customers and developing existing clients
• Attend product knowledge and vendor training and store seminars
• Perform floor recovery, visual merchandising, and price change tasks
• Communicate regularly with personal clients via phone, mail, and electronic methods
• Resolve customer service issues and escalate to selling management when needed
• Comply with health and safety policies and requirements
• Perform other duties as assigned

Requirements

• Minimum of 4 years experience in a commission-based luxury sales environment
• Demonstrated consistent sales performance and ability to achieve sales quotas
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Highly collaborative and team oriented
• Experience leveraging social media to build a personal brand and influence
• Skilled using multiple technology channels to strengthen relationships and drive client acquisition
• Strong understanding of current and emerging fashion trends
• Broad product knowledge across all store merchandise categories
• Proactive about staying informed on new merchandise deliveries to maximize sales potential