Sales Associate - Toronto Premium Outlet

Summary

Sales Associate responsible for delivering exceptional client experiences at the Toronto Premium Outlet location. Drive sales and clienteling while supporting store operations, merchandising, and maintaining brand standards. Provide styling expertise, product knowledge, and follow up with clients to build repeat business.

Responsibilities

• Consistently achieve or exceed individual and store sales and commercial KPIs
• Ensure the store is guest ready and welcoming
• Provide styling expertise and product knowledge to build sales
• Engage in clienteling and capture client data
• Initiate regular client contact and follow up on sales and inquiries
• Maintain organized sales floor and stockroom
• Collaborate and communicate with colleagues and management
• Demonstrate brand DNA and promote an elevated client journey
• Adhere to company policies and retail procedures

Requirements

• 1+ years experience in retail sales or industry adjacent role focused on customer service
• Experience generating sales and developing client relationships
• Strong verbal and written communication skills
• Excellent organizational, follow up, and time management skills
• Passion for the brand and product offering
• Computer skills including POS and Microsoft Office
• Flexibility to work evenings weekends and holidays
• Demonstrated ability to provide empathetic client service and build rapport