Summary
The Sales Associate develops deep, long lasting relationships with customers to drive sales, service, and loyalty in a luxury womenswear environment. Compensation is commission based and tied to individual sales results. The role requires flexible availability including evenings, weekends, and holidays and regular participation in product and vendor training.
Responsibilities
- Deliver extraordinary customer service consistently
- Exceed sales and service goals and targets
- Build and maintain a loyal personal client base through acquisition and retention
- Communicate with personal clients via phone, mail, and electronic methods for events and follow up
- Attend educational sessions including product knowledge and vendor seminars
- Perform floor recovery, visual merchandising, price changes, and sales support tasks
- Resolve customer service issues and escalate to management when required
- Ensure compliance with health safety and privacy policies
- Perform other duties as assigned
Requirements
- Minimum of 4 years experience in a commission based luxury sales environment
- Demonstrated consistent sales performance achieving and exceeding quotas
- Flexible schedule with availability for evenings weekends and holidays
- Strong product knowledge across merchandise categories
- Ability to acquire new clients and develop existing client relationships
- Skilled using technology and social media to promote personal brand and engage clients
- Proactive outreach to clients with curated product recommendations
- Understanding of current and emerging fashion trends
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