SummaryAs a Sales Associate at Van Cleef & Arpels in Yorkdale, you will play a crucial role in achieving sales objectives and exceeding targets. You will be responsible for providing a unique client experience and actively participating in the daily operations of the boutique.
Responsibilities- Achieve sales goals while balancing daily business and High Jewelry sales.
- Develop a network and a loyal clientele.
- Attend social functions within the community to generate new business.
- Invite current and prospective clients to in-boutique events and reach out through social media and other supports.
- Oversee CRM initiatives including client data capture and accuracy, communication on novelties and events, gifting campaigns, and clienteling reporting.
- Assist in display set up each morning and display breakdown in the evening, ensuring products are stored safely nightly.
- Provide excellent customer service, following up on after-sales service and managing the repair process from start to finish.
- Ensure customer satisfaction and follow all implemented Maison policies and procedures involving security, consignments, after-sales services, and valuation requests.
- Share the Van Cleef & Arpels history, quality standards, and collection information with clients and assist in maintaining the aesthetic quality of the Boutique.
Requirements- 5-7 years in a fast-paced luxury and/or sales background.
- A Bachelor’s Degree or Jewelry Certification is preferred.
- Strong understanding of customer service needs and customer priorities.
- Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously.
- Ability to establish and maintain effective relationships with customers and gain their trust and respect.
- Excellent interpersonal and communication skills are a must.
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