Sales Manager - Santa Clara Valley Fair

Summary

Sales Manager responsible for driving boutique performance through leadership, client development, and operational excellence in a luxury retail environment. This role leads and coaches the team, supports strategic goals, manages opening and closing procedures, and ensures brand standards and loss prevention compliance. The Sales Manager leverages CRM and appointment selling to deepen client relationships and drive sales metrics.

Responsibilities

• Lead and coach boutique sales team to achieve sales targets and KPIs
• Develop and execute action plans to drive sales and client engagement
• Oversee opening and closing procedures and hold store keys as needed
• Manage inventory accuracy through cycle counts and discrepancy resolution
• Mentor staff on product knowledge and selling best practices
• Leverage CRM for appointment selling and client acquisition
• Maintain visual merchandising and boutique operational standards
• Handle escalated client issues with Store Leadership and Client Services
• Support corporate initiatives, team development, and employee relations

Requirements

• Minimum 3 years of luxury retail sales experience
• Demonstrated leadership and coaching capabilities
• Strong written and verbal communication skills
• Experience with women’s and men’s ready to wear
• Results driven and comfortable in a fast paced environment
• Knowledge of KPIs such as conversion, UPT, and clienteling metrics
• Ability to manage operational and loss prevention standards