Sales Supervisor

As a Sales Supervisor at Ralph Lauren in Toronto, you will lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence. You will build client relationships and uphold the cultural ethos of the brand while partnering with the General Manager and Assistant Manager to learn and influence the sales team to drive sales.

• Take a proactive approach to self-development and actively give/receive feedback through one-on-ones and coaching.
• Exhibit pride through positive demeanor, body language, and personal presentation.
• Commit to all training tools provided, including the 5C’s of customer excellence and product knowledge.
• Support and promote new business initiatives to create a positive reception from the sales team.
• Demonstrate professional etiquette through integrity, honesty, and respect for others.
• Build on personal professional sales experience to become a more knowledgeable and effective store leader.
• Uphold customer service and training standards in the store and exemplify excellence in customer service responsibilities.
• Identify and communicate training needs to management.
• Consistently build and develop a proactive clientele business through social engagement and relationship skills.
• Deliver value-added services to enhance the customer experience.
• Maintain merchandise in accordance with the Company’s visual presentation standards.
• Participate in upholding the brand aesthetic in all merchandising activities, including stock maintenance, product transfers, folding, and floor changeovers.
• Demonstrate a true passion and respect for the product.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Perform opening/closing procedures of the store and complete returns and exchanges in the absence of a manager.
• Partner with managers in checking task tracker and retail web for updates weekly.
• Utilize the CEM role to manage, mentor, and coach the sales team to expand their clientele and maximize sales.
• Support the management team with the maintenance of daily tasks and communicate tasks and follow-up to management and associates.

• College Degree or equivalent experience.
• Minimum of 2-3 years of Retail Management Experience, with time spent managing high volume luxury businesses.
• Strong business acumen.
• Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation, and staff development skills.
• Strong communication and interpersonal skills.