Seasonal Customer Service Representative - Century City

Summary

Seasonal Customer Service Representative responsible for delivering exceptional customer experiences in a fast paced store environment. This role handles a variety of customer transactions, uses store technologies, resolves customer issues, and supports store initiatives while working a flexible schedule based on business needs.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in store technologies and multiple operating systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information through compliance and issue resolution
• Motivate customers to adopt store programs such as rewards
• Inspire trust and foster positive team relationships
• Prioritize multiple tasks in a fast paced environment
• Work a variable schedule to meet department needs

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency in MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Accountability initiative and a high level of ownership
• Ability to prioritize tasks and work in a fast paced environment
• Ability to work a flexible schedule including varied hours
• Physical ability to move continuously and lift up to 25 pounds occasionally