Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client service.
Responsibilities
- Supervise and guide Client Advisors on the selling floor to maximize performance.
- Partner with Team Manager to provide coaching and feedback to achieve sales goals.
- Assist in onboarding and facilitating training for new Client Advisors.
- Deliver exceptional client service by greeting, listening, and assisting clients.
- Drive individual KPI goals and attract new clients through community networking.
- Perform floor leadership duties including opening and closing the store.
- Maintain visual display standards and merchandise presentation.
- Support daily store operations when management is not present.
- Serve as first point of contact for difficult client issues.
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred.
- Bachelor’s degree in a related field preferred.
- Proven ability to drive positive customer experiences and measurable results.
- Ability to manage competing priorities in a fast paced environment.
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication and organizational skills.
- Passion for the fashion industry and brand representation.
- Flexibility to work retail schedule including evenings weekends and holidays.
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