Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client service.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to achieve sales performance
- Partner with Team Manager to deliver coaching and feedback to meet product category goals
- Assist in onboarding and training Client Advisors to ensure consistent branded experience
- Deliver exceptional client service through greeting, listening, and assisting clients
- Act as a Brand Ambassador to attract new clients through community networking
- Drive and exceed individual KPI sales targets
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual display standards for all products
- Support daily store operations and handle difficult client issues when management is not present
Requirements
- Sales management experience in retail luxury or service industry preferred
- Bachelor's Degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Industry awareness and strong business acumen
- Strong verbal written communication and organizational skills
- Passion for the Fashion Industry
- Flexibility to work evenings weekends and holidays
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