SummaryAs a Senior Client Advisor at Gucci Dallas Galleria, you will play a crucial role in driving sales, training, and supervising Client Advisors, and managing daily store operations. You will embody the Gucci brand as an ambassador, promoting its values and amplifiers within the marketplace.
Responsibilities- Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
- Partner with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
- Facilitate training and development for Client Advisors, ensuring a consistent and branded onboarding experience.
- Act as a role model by delivering exceptional client service and exceeding shopping needs.
- Drive individual KPI goals by ensuring high levels of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage.
- Support daily store operations and handle difficult client issues as the first point of contact.
Requirements- 3+ years of sales management experience in retail, luxury retail, or a service-related industry.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Strong verbal and written communication skills and excellent organizational skills.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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