Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training client advisors, managing merchandise and daily store operations. This leadership role models brand values, fosters client relationships, and contributes to team development and store performance.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to maximize performance.
- Coach and give real time feedback to achieve business and product category goals.
- Assist in onboarding and facilitating training for new client advisors.
- Deliver exceptional client service by greeting, listening, and assisting clients to meet their needs.
- Act as a brand ambassador to attract new clients through community networking.
- Drive individual KPI goals and exceed sales targets through quality service.
- Perform floor leadership duties including opening and closing the store and organizing coverage.
- Maintain visual display standards and contribute to store operations when management is absent.
- Serve as first point of contact for difficult client issues.
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred.
- Bachelor's degree in a related field preferred.
- Proven ability to drive positive customer experiences and measurable results.
- Ability to manage competing priorities in a fast paced environment.
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication and organizational skills.
- Passion for the fashion industry and brand representation.
- Flexibility to work retail schedule including evenings, weekends, and holidays.
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