Senior Client Advisor

Summary

The Senior Client Advisor is responsible for driving store performance through exceptional individual sales and elevated client engagement. This role leads by example on the sales floor, consistently achieving sales targets and key performance indicators while delivering personalized, high-quality service. The advisor cultivates and grows a client portfolio using product expertise and a business mindset.

Responsibilities

• Lead by example through strong individual sales performance and elevated client engagement
• Support onboarding and development of new Client Advisors by sharing best practices and product knowledge
• Deliver outstanding client and after-sale service, creating personalized looks and lasting relationships
• Cultivate and grow a proactive client portfolio to secure repeat business
• Drive performance to exceed individual sales and store KPIs with an entrepreneurial approach
• Use digital tools to optimize business opportunities and support front and back of house teams
• Uphold company policies and operational procedures

Requirements

• Previous experience in fashion, accessories retail, customer service, or luxury hospitality
• Proven track record of strong sales results and elevated client engagement
• Passion for fashion culture and the ability to create personalized looks
• Business mindset, entrepreneurial spirit, and proactive attitude
• Team-centric approach with excellent written, oral, and listening skills
• Comfortable using digital tools and quick to learn new technologies
• Ability to multitask and prioritize in a fast-paced retail environment; proficiency in English and local language