SummaryAs a Senior Client Advisor at Gucci Legacy West, you will play a crucial role in driving sales, training Client Advisors, and managing daily store operations. You will embody the Gucci brand as an ambassador, fostering relationships with clients and promoting Gucci values in the marketplace.
Responsibilities- Supervise and guide Client Advisors to achieve high performance and customer-centric sales.
- Collaborate with the Team Manager for real-time coaching and feedback.
- Facilitate training and development for Client Advisors, ensuring brand initiatives are understood.
- Provide exceptional client service and act as a role model in client interactions.
- Drive individual KPI goals and ensure high-quality sales and customer service.
- Manage floor leadership duties, including opening/closing the store and organizing coverage.
- Support store operations and uphold Gucci visual standards.
- Address difficult client issues as the first point of contact.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong business acumen and industry awareness.
- Excellent verbal and written communication skills.
- Passion for the Fashion Industry.
- Flexibility to work evenings, weekends, and holidays.
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