Summary
Act as an ambassador for the brand, delivering exceptional luxury customer service to maximize individual and team sales. Build and maintain long-term client relationships through a personalized, omnichannel approach and accurate CRM management. Ensure a memorable in-store experience while supporting visual standards, loss prevention, and achievement of sales KPIs.
Responsibilities
- Welcome and serve clients, placing the customer at the center of the client journey ceremony.
- Capture and maintain customer data in the company CRM to develop personalized relationships and future opportunities.
- Promote an omnichannel mindset and collaborate with other departments for cross-selling opportunities.
- Achieve individual sales targets and KPIs through proactive selling and clienteling.
- Maintain high standards of shop floor presentation and visual merchandising per company guidelines.
- Handle customer complaints professionally and escalate to line manager when necessary.
- Contribute to store security and loss prevention efforts.
- Stay informed on fashion trends, competitors, and product knowledge.
Requirements
- Proven passion for selling and working in stores, with experience building long-lasting client relationships.
- Curiosity and interest in luxury, fashion, art, and design.
- Strong communication and interpersonal skills; able to work independently and as part of a team.
- Ambition, resilience, self-motivation, result-driven attitude, and problem-solving skills.
- Product knowledge and enthusiasm for the managed category.
- Fluent English; additional languages are a plus.
