Summary
The Senior Client Advisor will oversee the client advisor team in partnership with store leadership and contribute to achieving sales targets and store KPIs. This role delivers a sophisticated, personalized client experience, cultivates client relationships, and supports team development while upholding the Maison standards.
Responsibilities
- Manage and lead the client advisor team to meet individual and team sales targets and KPIs.
- Train new client advisors and provide ongoing coaching and development for team members.
- Deliver exceptional client and after-sale service, building and maintaining a robust client portfolio.
- Drive sales performance with a business mindset and entrepreneurial approach.
- Use available tools and applications to optimize business opportunities and support front and back-of-house teams.
- Promote teamwork, creativity, and a positive work environment while adhering to company policies and procedures.
Requirements
- Professional experience in fashion, accessory retail, luxury hospitality, or high-quality customer service.
- Proven leadership and management skills with the ability to motivate and inspire a team.
- Passion for fashion and styling, with strong client-focused sales abilities.
- Business-minded and proactive with an entrepreneurial spirit and problem-solving attitude.
- Comfortable using digital tools and applications; able to learn new technologies quickly.
- Strong communication skills in English and the local language, and ability to multitask in a fast-paced environment.
