Senior Group Director Client Engagement and Communication

As a Senior Group Director of Client Engagement and Communication at Chanel, you will lead the omni-channel client communication strategy across retail and Multi-Brand Retail. You will collaborate with cross-divisional teams to develop marketing initiatives, support brand vitality, and create deeper relationships with clients in the Fashion Division.

• Develop and implement marketing strategies to drive brand awareness and client engagement.
• Support key priorities and strategic taskforces within the Fashion Division.
• Drive the evolution of client communication and services across retail, lease, and MBR.
• Partner with Client Intelligence on segmentation strategy and testing.
• Oversee direct mail execution and CRM strategy.
• Forge relationships across departments and with 3rd party partners.
• Support cross-channel communication plans in partnership with cross-functional teams.
• Oversee retailer communication plans and product discovery.
• Collaborate with Product and Style Expertise teams.
• Maintain complex budgets and provide quarterly updates to finance.

• 12+ years of experience in a related field.
• Bachelor’s degree required.
• Leadership skills and experience with project management.
• Strong analytical and CRM skills.
• Creative problem-solving and strong communication skills.
• Experience in client engagement and luxury consumer experience.
• Ability to work in a highly collaborative environment.