SummaryAs Senior Leader, Home Delivery, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.
Responsibilities- Live Our Vision, Values and Beliefs every day.
- Assess, coach, train, mentor and develop direct reports to perform at an optimal level.
- Strategically plan, direct and oversee daily workflow and deliverables across all functions.
- Own all facets of P&L management and accountability, including analysis and reporting.
- Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries.
- Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery.
- Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards.
- Address and resolve escalated customer service issues in a timely and thorough manner.
Requirements- 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers.
- Adept at hiring, training, coaching and executing all facets of employee performance.
- Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles.
- Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills.
- Relentless passion for providing world-class service within the organization and to our customers.
- Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position.
- Ability to visit clients in assigned geographic territory.
- Must pass background, MVR and drug screen.
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