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Restoration Hardware

Founded in 1979

Senior Leader Home Delivery

Type
Full time
Industry
Home Decor and Furniture
Location
Avenel, NJ
Category
Operations
Remote
Not Remote
Seniority
Supervisor
Compensation
$117,000 - $136,000 annually

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As Senior Leader, Home Delivery, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

Responsibilities
  • Live Our Vision, Values and Beliefs every day.
  • Assess, coach, train, mentor and develop direct reports to perform at an optimal level.
  • Strategically plan, direct and oversee daily workflow and deliverables across all functions.
  • Own all facets of P&L management and accountability, including analysis and reporting.
  • Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries.
  • Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery.
  • Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards.
  • Address and resolve escalated customer service issues in a timely and thorough manner.
Requirements
  • 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers.
  • Adept at hiring, training, coaching and executing all facets of employee performance.
  • Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles.
  • Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills.
  • Relentless passion for providing world-class service within the organization and to our customers.
  • Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position.
  • Ability to visit clients in assigned geographic territory.
  • Must pass background, MVR and drug screen.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

Restoration Hardware is the world's leading luxury home furnishings purveyor, offering furniture, lighting, textiles, bathware, decor, and outdoor, as well as products for baby and child.

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