Summary
The Senior Manager, Client Development leads client recruitment, retention, and elevation across a multi-store region, focusing on coaching client advisors and reinforcing CRM-driven clienteling behaviors. This role designs and implements outreach plans, boutique activations, and local initiatives to drive loyalty and sales growth. The position partners with CRM, Training, Events, and High-End teams to ensure consistent execution and quality data capture.
Responsibilities
- Coach and mentor client advisors through regular 1:1 conversations on client journey mapping, outreach, and relationship development.
- Lead client development efforts in the market to recruit, retain, and elevate clients via targeted selling and personalized outreach.
- Facilitate execution of clientele actions at store level while upholding brand standards and driving appointment and event attendance.
- Ideate and support local boutique activations, gifting nominations, and partnership opportunities to increase traffic and sales.
- Collaborate with CRM, Training, Events, and High-End teams to reinforce clienteling behaviors, ensure accurate data capture, and share insights.
- Analyze customer data and client trends to identify growth opportunities and report actionable insights to regional teams.
Requirements
- Minimum 7 years of experience in retail management, marketing, or CRM with a focus on client engagement and community building.
- Experience in luxury retail or service industry preferred, with impeccable standards of presentation and service.
- Proven ability to mentor, coach, and motivate teams and to drive CRM culture and best practices.
- Strong communication, presentation, planning, and organizational skills with attention to detail and ability to multitask.
- Proficiency with Salesforce, SAP, PowerBI, and Microsoft Office preferred; familiarity with CRM systems and data-driven strategies.
- Ability to work a flexible schedule including evenings, weekends, and holidays, and to travel as needed.
